Go Health Albania Clinic Privacy Policy

Last update: 30.10.2024

This Privacy Policy describes how we collect, use and protect the personal information of our patients and website visitors. Go Health Albania Clinic is committed to ensuring the privacy and security of your information, complying with all local and international regulations on personal data protection.

1. Information we collect

We collect various types of information to provide the best possible service, including but not limited to:

• Personal information: name, address, telephone number, email, date of birth, tax code and social security number.
• Medical information: medical history, diagnosis, allergies, previous dental and medical treatments, x-rays, images and any other information necessary to ensure the best treatment plan.
• Payment Information: credit card data, IBAN or other billing information used for payment management.
• Technical information: data collected automatically when you use our website, such as your IP address, browser type, and navigation data, used to improve your online experience and security.

2. How we use information

The information collected is used for a variety of legitimate purposes, such as:

• Provision of health services: to provide you with personalized dental services and healthcare.
• Administrative management and communication: to schedule appointments, send reminders, provide treatment information, and manage billing.
• Compliance and legal obligations: to comply with legal and regulatory obligations relating to the management of health and financial data.
• Improving services: to better understand your needs and continuously improve the services offered to patients, ensuring a safe and satisfying experience.

3. Sharing information

Your personal information will be treated with the utmost confidentiality and will not be sold to third parties. However, it may be shared with:

• Healthcare professionals and external collaborators: to ensure optimal management of your treatment plan, including situations requiring specialist consultations.
• Insurance companies: for the management of refund and payment procedures, when necessary.
• External service providers: to support us in running the clinic, such as cloud storage services, appointment management systems, and medical information management software. Each provider is carefully selected to ensure data protection and compliance with privacy regulations.

4. Information Protection

We take strict security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction. These measures include:

• Advanced encryption technologies: to protect data in transit and at rest.
• Access controls: to ensure that only authorized personnel can access your information.
• Continuous training: Our staff is regularly trained in best practices for privacy and data protection.

5. Your rights

In accordance with current regulations, you have the following rights over your personal data:

• Access and rectification: You have the right to access your personal information and request correction of any errors.
• Cancellation: you can request the deletion of your personal information, to the extent permitted by law, for example when the data is no longer necessary for the purpose for which it was collected.
• Limitation and opposition to processing: you have the right to object to the processing of your information for marketing purposes and to request a restriction of processing in certain cases.
• Data Portability: you can request the transmission of your personal information to other parties, where technically possible.

6. Data retention

Your personal information will be retained for as long as necessary to fulfill the purposes set out in this policy or for longer periods if required by law. Clinical data will be retained in accordance with health regulations, while payment information will be retained in accordance with accounting standards.

7. Changes to the Privacy Policy

Go Health Albania Clinic reserves the right to change this Privacy Policy at any time. In case of significant changes, we will inform patients through direct communications or by posting a notice on our website, including the date of the last update.

8. Contacts

For questions, clarifications or requests regarding our Privacy Policy, or to exercise your rights, you can contact us at the following addresses:

• Telephone: +355 696283333
• E-mail: info@gohealthalbania.com
• Address: Tirana, Albania